Summary
The client, Strate, is a licensed Central Securities Depository (CSD) for the electronic settlement of financial instruments in South Africa. Strate’s core purpose is to mitigate risk, bring efficiencies to the South African financial markets and improve its profile as an investment destination. Strate is aligned to international best practices and continually strives to ensure operational excellence and provide enhancements for the good of the Southern African financial markets.
Business Challenge
The client wanted to move on a higher plane by enabling its branch networks, customer support staff with quick decision-making, speedy conversion of business ratios and higher throughput with the customers. It wished to usurp its brand experience, deliver superior advisory experience thus enhancing the customer relationships to consolidate further. This could also help it to effectively deal away with competition and business forces.
Project Highlights
C Ahead’s Build Once Deploy Anywhere model was used to create a framework that facilitated business specific mobile apps with customized landing pages. The Android platform was explored to cache in on the wide array of widgets, apps that could help customized mobility for HN1/privileged customers. Adjusting the code base depending on device capabilities, change requests were managed effectively by our team. We ensured that the process was accessing real-time data with complex algorithms and provide flexible reporting capabilities.
Benefits
- Leads to lowered costs due to reuse of existing application infrastructure – thereby avoiding large scale investments
- Ensures higher productivity of its sales team with the implementation of the new tool
- Improves the customer experiences as information on options and services are available realtime
- Provides a technology based competitive edge with a positive impact on volume of sales
- The information in the system is higher quality, and altogether more reliable.
Learnings – Key to success were
- The platform selection is crucial to success of the project
- Frequent changes to the design of the system can lead to delays
- Simplicity must be a prime factor while designing such solutions
- Maturity of applications must be defined and each stage monitored to avoid obsolescence