Our Customer Relationship Management practices have introduced the widest range of partnerships with modern solution vendors to complement the in-depth domain experience with which we can deliver world-class services and capabilities.
To get complete cover on the value of marketplace, it is important for the organization to focus on these dimensions –
- Provide interactive customer experience in several channels
- Provide differentiated and targeted services and products according to “360 Degree Customer View” based on analytics
- Ensure customer brand advocacy across all the social media channels
- Form integrated, seamless, customer experience derived model and value chain, such as sales, marketing, supply, and support enabled by collaboration, mobility, and visibility.
At C Ahead, we have developed a complete set of frameworks and tools in our consulting practices to assess and transform your processes in CRM with metrics-oriented perspective and business value to promote margins, revenue growth, enhance the brand, competitive positioning, customer loyalty and asset efficiency.
We are offering the Following Advisory Services
Profitability Improvement & Revenue Growth (with In-depth Expertise in CRM Business Domain)
- CPQ
- Customer Service Excellence
- Customer Sales Transformation
- Product & Market Research
- Data Based Insights
Tech-Based Business Transformation
- Business Policies & Needs
- Change Management
- Existing to Future Capabilities & State Processes
- Lean Process Design
- Solution Blueprint
- Addressing Solutions and Selection
CRM Innovation
- Mobile Enablement
- Strategy
- Customer & Market Analytics
- Digital Transformation
Performance Improvement & Business Assessment based on Capabilities
- Lead to Opportunity
- Market to Lead
- Way to Quote
- Quote to Place Order
- Place Order to Cash
- End to End CX